WELCOME10 for 10% off your first order! Local delivery resumed! Palm oil free • Paraben free • Sulfate free
WELCOME10 for 10% off your first order! Local delivery resumed! Palm oil free • Paraben free • Sulfate free
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Shipping & Refunds

Shipping:

Please allow 5-7 business days for your order to be dispatched. Allow 2-6 shipping days based on location in regional areas. 

$9 flat shipping rate. $15 flat express shipping rate.

 Please contact us if you have any questions regarding shipping to your area. If you are an international customer, please email us here for assistance.

Refunds:

Faulty products:

Under Australian Consumer Law, you are entitled to return a product if you believe that there is a problem.

Any products purchased from Tansy & Twine that arrive in a damaged condition, will be replaced at no additional cost to the customer, under the following conditions:

The customer notifies Tansy & Twine within 7 days of receipt of the faulty goods and include photographic evidence of the fault.

Exceptions:

Consumer guarantees do not apply if you:

1. Got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it

 2. Misusing a product in any way that caused the problem

Please contact Tansy & Twine if you have any returns questions.